Company Overview
Bajaj Allianz General Insurance Company Ltd is a joint venture between the Indian conglomerate Bajaj Finserv and the global insurer Allianz SE. Launched in 2001, the company has grown to become one of Indias leading general insurers, serving over 7 million policyholders across a diverse portfolio of products. With a presence in more than 300 branches and a network of over 3,000 agents, Bajaj Allianz combines the financial strength of its parent companies with an Indiancentric approach to customer service.
The companys core philosophy is Fast, Simple & Transparent, a promise reflected in its product design, claim handling, and digital platforms. It holds a robust solvency ratio, consistently ranks among the top general insurers by gross premium, and has received several industry awards for innovation and customer satisfaction.
Products & Services
Motor Insurance
Motor insurance is Bajaj Allianzs flagship line, covering:
- Comprehensive policies for private cars, twowheelers and commercial vehicles.
- Thirdparty liability as mandated by law.
- Cashless repairs through a wide network of partner garages.
- Addons such as zero depreciation, roadside assistance, and engine protection.
Health Insurance
The health portfolio includes individual, family and senior citizen plans, along with:
- Hospital cash benefits.
- Pre and posthospitalization coverage.
- Free ambulance charges.
- Coverage for COVID19 treatment.
Travel Insurance
Designed for both domestic and overseas travelers, these policies provide:
- Medical emergencies abroad.
- Trip cancellation or curtailment.
- Loss of baggage and personal effects.
- 247 assistance helpline.
Claims Process
Bajaj Allianz has streamlined its claim handling to reduce hassle for policyholders. The typical steps are:
- Intimation: Notify the insurer within 24 hours of the event. This can be done through the tollfree number, mobile app, or a partner garage.
- Document Submission: Upload required documents (police report, FIR, medical certificates, repair estimates) via the web portal or app.
- Inspection: A loss assessor visits the site (if required) to verify the claim.
- Settlement: For cashless claims, the amount is directly settled with the service provider. For reimbursement claims, the approved amount is transferred to the insureds bank account within 57 working days.
Tip: Keep a copy of all original documents and the claim reference number for quick followup.
Digital Initiatives & Customer Experience
Embracing technology has been a priority for Bajaj Allianz. Key digital tools include:
- MyBajaj Allianz App: Purchase new policies, renew existing ones, track claim status, locate nearby garages and access ecards.
- Online Quote Engine: Instant premium calculations for motor, health, travel and home policies.
- AIPowered Chatbot: 24/7 assistance for queries, policy documents, and claim registration.
- eDocumentation: All policy documents are stored in a secure cloud, eliminating the need for paper copies.
The company also runs Bajaj Allianz DigiPulse, a program that partners with startups to develop innovative insurance solutions such as usagebased motor insurance and ondemand health cover.
Contact & Support
Customer Care: 18001032021 (tollfree) available 24/7.
Head Office: 2nd Floor, Nichaya, Plot No. 269, Rajiv Gandhi Salai (OMR), Chennai 600 119, Tamil Nadu, India.
Email: customercare@bajajallianz.com
Social Media: Follow the latest updates on Twitter, Facebook, LinkedIn and Instagram at bajajallianz.com.
