1. Understanding the task
The FCE (First Certificate in English) Paper2 writing part asks you to produce a formal letter or email of about 140190 words. You will be given:
- A situation (e.g., applying for a job, making a complaint, requesting information).
- Four bullet points that must be addressed.
All points must be covered; otherwise you lose marks for content.
2. Structure of a formal letter/email
2.1 Heading (optional for exams)
In an exam you can omit the senders address and the date, but if you wish to include them, place them on the topright corner.
2.2 Inside address
Write the recipients name, title and address on the left, one line each.
2.3 Salutation
Use a polite opening:
- Dear Mr Smith,
- Dear Ms Johnson,
- If you do not know the name: Dear Sir/Madam,
2.4 Opening paragraph
State the purpose of the letter succinctly (onetwo sentences). Example:
2.5 Body paragraphs
Each bullet point should be developed in its own paragraph (or combined logically). Use linking words to keep the text cohesive:
- Firstly,
- Furthermore,
- In addition,
- Consequently,
- Finally,
2.6 Closing paragraph
Summarise, express expectation or request politely, and thank the reader.
2.7 Signoff
Choose a formal closing phrase:
- Yours faithfully,
- Yours sincerely,
- Kind regards,
Leave three blank lines, then write your full name.
3. Language & Tone
- Formality: Use formal diction, avoid contractions (dont do not), slang or colloquialisms.
- Politeness: Use modal verbs for requests (could, would, may) and softeners (I would be grateful if).
- Range of grammar: Include a mix of simple, compound and complex sentences. Demonstrate conditional forms and passive voice when appropriate.
- Vocabulary: Use topicspecific lexis (e.g., enclosed, applicant, complaint, deadline). Aim for at least ten lesscommon words.
4. Wordcount management
Target 150180 words. Allocate roughly:
- Opening 2025 words
- Each body paragraph 3035 words (23 paragraphs)
- Closing 2025 words
Practice writing within a 40minute time limit.
5. Common mistakes to avoid
- Leaving out any of the bullet points content loss.
- Using an informal tone (e.g., Hey, thanks a lot).
- Mixing British and American spelling inconsistently.
- Repeating the same linking word repeatedly.
- Writing overly long sentences that become unclear.
- Forgetting the final signoff and your name.
6. Sample answer (180 words)
I am writing to complain about the faulty washing machine (model X120) that I purchased from your store on 12 March. Firstly, the appliance stopped working after only two weeks, despite following the user manuals instructions. Secondly, when I contacted your customerservice team on 20 March, I was told that a technician would visit within three days; however, no one arrived and I have not received any further communication.
I would be grateful if you could arrange for a replacement unit to be delivered as soon as possible, or alternatively process a full refund. In addition, I request compensation for the inconvenience caused, in line with your warranty policy.
Thank you for your prompt attention to this matter. I look forward to hearing from you within the next five working days.
Yours faithfully,
Emma Clarke
7. Quick revision checklist
- All four points covered?
- Formal salutation and signoff?
- Appropriate linking devices?
- Range of grammar and lexical variety?
- Word count between 140190?
- No contractions or slang?
