International trade often involves complex invoicing rules that differ from domestic practices. This page provides a concise guide for foreign suppliers on how to prepare and submit invoices that meet the payers compliance, tax, and customs requirements. Following these guidelines helps avoid payment delays, penalties, and additional customs holds.
INV_<BuyerCode>_<SupplierCode>_<InvoiceNumber>.pdf.If the invoice passes validation, the buyers finance team will acknowledge receipt within 24hours and assign a processing reference number. If errors are detected, an automated rejection notice will list the missing or incorrect items for correction.
Upon successful verification, the invoice moves to the payment queue. Standard payment terms apply unless otherwise negotiated. Suppliers can track payment status through the portals Payment Tracker dashboard.
| Issue | Possible Cause | Resolution |
|---|---|---|
| Invoice rejected missing tax ID | Supplier tax number not included or formatted incorrectly | Enter the tax ID exactly as shown on the registration certificate, prefixed with the country code (e.g., DE123456789). |
| Currency mismatch | Invoice in a currency not accepted by the buyer | Check the buyers accepted currency list (usually USD, EUR, GBP) and convert amounts using the exchange rate on the invoice date. |
| File size exceeds limit | Multiple large attachments combined into one PDF | Compress PDFs or split supporting documents into separate submissions, keeping each under 5MB. |
| Missing HS code | Product description lacks the correct customs classification | Refer to the Harmonized System database and add the 8digit HS code for each line item. |
Only in exceptional cases approved by the buyers procurement team. The standard process requires portal submission for audit trail and compliance.
Yes. Include both your local VAT number and, if applicable, the buyers VAT number for intraEU transactions (reverse charge mechanism).
Generally, services are taxed based on the place of consumption. For most B2B services, the reverse charge applies, and the buyer accounts for the tax. Ensure the invoice clearly states Tax reverse charge ArticleXX of the VAT Directive.
Update your bank information in the supplier portals Bank Details section and attach a signed bank confirmation letter. The buyer will verify before the next payment cycle.
Yes, as long as the signature complies with eIDAS (EU) or local electronic signature regulations and the PDF is signed with a trusted certificate.
