Motor Vehicle Administration's Approved Interpreter & Translator Listing

Overview of the MVA Interpreter & Translator Program

The Motor Vehicle Administration recognizes that communication barriers should not prevent any individual from accessing essential transportation services. To ensure equitable access, the MVA maintains a comprehensive listing of approved interpreters and translators who assist in completing various motor vehicle transactions.

These language professionals have been vetted and approved by the MVA to provide reliable interpretation and translation services for individuals with limited English proficiency or hearing impairments who require assistance with motor vehicle-related matters.

Services Provided

Approved interpreters and translators in this listing offer a range of language services to facilitate communication during MVA transactions, including:

• Driver's License & Identification Card Exams: Interpreters may assist during written knowledge tests and road skills tests for applicants who require language accommodations.
• Vehicle Title & Registration: Assistance with completing forms and understanding documentation requirements for vehicle transactions.
• Correspondence Translation: Translation of MVA communications, notices, and documentation for non-English speaking customers.
• Customer Service Interpretation: Facilitating communication between MVA personnel and customers in branch offices.
• Specialized Services: Sign language interpretation for individuals with hearing impairments.

Beneficiary Eligibility

Services from the Approved Interpreter & Translator Listing are available to:

• Individuals applying for a driver's license or identification card who need language assistance
• Legal representatives requiring language services for motor vehicle transactions
• Customers with limited English proficiency who need assistance understanding MVA processes and documentation
• Individuals with hearing impairments requiring sign language interpretation

Interpreters and Translator Categories

The MVA Approved Interpreter & Translator Listing includes language professionals in the following categories:

Category	Description	Services Covered
Certified Interpreters	Professionally certified interpreters who have completed national certification programs	All MVA transactions including driving skills test appointments
Qualified Interpreters	Interpreters who have demonstrated language proficiency through MVA-administered testing	Written tests and document translation
Sign Language Interpreters	Licensed interpreters for American Sign Language or other sign systems	All MVA services for hearing-impaired individuals
Document Translators	Translators approved for written document translation	Translation of MVA forms and foreign documents

How to Use the Listing

To access interpreter or translator services from our approved listing:

1. Identify Your Language Needs: Determine the language or dialect required and the type of service needed.
2. Request an Interpreter: When scheduling an appointment at an MVA office, indicate your need for language services.
3. Access the Online Listing: Visit the MVA website to view the current Approved Interpreter & Translator Listing.
4. Contact a Professional: Reach out to approved interpreters or translators directly using the contact information provided.
5. Verify Availability: Confirm the service provider's availability for your scheduled MVA appointment.

Interpreter & Translator Process for Approval

The MVA maintains rigorous standards for its approved interpreters and translators. The approval process includes:

• Application Submission: Candidates must complete a comprehensive application demonstrating language proficiency and relevant experience.
• Background Screening: All candidates undergo criminal history and background verification.
• Language Assessment: Applicants must pass a standardized language proficiency assessment.
• Code of Ethics Agreement: All approved interpreters and translators must agree to and abide by the MVA Code of Ethics for language service providers.
• Annual Renewal: Approved providers must renew their status annually and demonstrate continued compliance with MVA standards.

Code of Ethics for Approved Interpreters & Translators

All approved language services providers must adhere to the following ethical standards:

• confidentiality of all customer information
• Accuracy and completeness in all interpretations and translations
• Impartiality and neutrality in the interpreting process
• Professional conduct and appropriate attire
• Disclosure of any potential conflicts of interest
• Continuation of professional development and skill enhancement

Limitations and Important Notes

Language Services by Appointment

To ensure availability of interpreter services, customers should:

• Request language assistance at least 5 business days in advance when scheduling an appointment
• Confirm the specific language/dialect needed when making the request
• Arrive at the MVA location 15 minutes before the scheduled appointment
• Notify the MVA immediately if the appointment must be cancelled or rescheduled

Fees and Payment Information

Interpretation and translation services provided through the approved listing are subject to fees:

• Written Test Interpretation: No additional charge beyond standard test fees
• Document Translation: Fees vary based on document type and length
• Sign Language Interpretation: Provided at no additional cost with proper advance notice
• Other Interpretation Services: Fee schedule available upon request

Special Procedures

Driver's License Testing with Language Assistance

Customers requiring language accommodations for driver's license testing:

• Must provide valid identification documents
• May bring an approved interpreter if previously registered with the MVA
• Can request use of telephonic interpretation services with prior notice
• Must complete all application requirements regardless of language assistance provided

Foreign Document Translation

Foreign language documents submitted to the MVA:

• Must be accompanied by certified English translations
• Can be translated by any approved translator from the MVA listing
• Should be submitted well in advance of any scheduled appointments

How to Become an Approved Interpreter or Translator

Language professionals interested in joining the MVA Approved Interpreter & Translator Listing must:

1. Submit a complete application form with required documentation
2. Provide proof of language certification or successfully pass MVA-administered testing
3. Submit to background verification
4. Complete a mandatory orientation session
5. Sign the MVA Interpreter/Translator Agreement and Code of Ethics
6. Pay the applicable processing and listing fee

Questions and Additional Information

For questions about the Approved Interpreter & Translator Listing or to request language services:

• Call the MVA Language Services Line: 1-800-XXX-XXXX
• Email: languageservices@mva.state.gov
• TDD/TTY for hearing-impaired customers: 1-800-XXX-XXXX
• Visit your local MVA branch office

For updated information and the most current version of the Approved Interpreter & Translator Listing, please visit the official MVA website.