Company Overview
Ricoh USA, Inc. is the NorthAmerican subsidiary of Ricoh Company, Ltd., a global leader in document management, printing solutions, and office technology. Founded in Japan in 1936, Ricoh has grown into a multinational enterprise with operations in more than 200 locations worldwide. The U.S. branch, headquartered in Norwalk, Connecticut, serves customers ranging from small businesses to large enterprises across all 50 states.
Ricoh USAs mission is to redefine the way the world works. This vision focuses on delivering innovative, reliable, and costeffective solutions that improve productivity, enhance collaboration, and reduce environmental impact. The companys core valuesintegrity, customer focus, innovation, and teamworkguide its approach to every market segment.
Products & Services
Ricoh USAs portfolio covers three primary categories:
- Printing & Imaging: Multifunction printers (MFPs), production printers, largeformat printers, and managed print services (MPS) that help organizations streamline document workflows.
- Document Solutions: Software for workflow automation, cloud connectivity, security, and analyticsincluding Ricoh Streamline, docuShare, and 360 Insight.
- Office Services: Managed IT services, digital transformation consulting, and office equipment leasing options that support remotework and hybrid environments.
Key product lines:
- Ricoh MP Series highspeed multifunction devices for medium to large offices.
- Ricoh Pro C7200 a color production printer designed for graphicintensive workloads.
- Ricoh Theta 360 cameras used in realestate, tourism, and enterprise visual storytelling.
Sustainability & Corporate Responsibility
Environmental stewardship is integral to Ricohs corporate strategy. In the United States, the company has set measurable targets to reduce carbon emissions, increase recycling rates, and promote a circular economy.
- Carbon Neutral Goal: Ricoh USA aims to achieve netzero greenhousegas emissions by 2030 through energyefficiency upgrades, renewableenergy procurement, and carbonoffset projects.
- ZeroWaste Initiatives: All manufacturing partners in the U.S. are required to adhere to a 90% wastediversion target, and Ricohs product design incorporates recyclable materials and modular components for easy refurbishment.
- PaperLess Solutions: The companys Managed Print Services program helps clients reduce paper usage by up to 40% through default doublesided printing, secure pullprinting, and digital workflow integration.
Ricoh USA also supports community programs focused on education and digital inclusion, providing refurbished equipment to schools and nonprofit organizations.
Careers at Ricoh USA
Ricoh USA offers a dynamic workplace where employees can grow in technology, sales, engineering, and corporate functions. The company emphasizes continuous learning, offering tuitionreimbursement, internal certifications, and mentorship programs.
Typical career paths include:
- Field Service Engineer technicians who install, maintain, and repair Ricoh equipment onsite.
- Solution Architect professionals who design custom documentmanagement solutions for enterprise clients.
- Sales Account Manager partners who build longterm relationships and drive adoption of Ricohs portfolio.
- Software Developer engineers developing cloudbased services, AIdriven analytics, and security features.
Ricoh USA promotes a diverse and inclusive culture, with employeeresource groups (ERGs) covering gender, ethnicity, veterans, and LGBTQ+ communities.
Contact & Support
Businesses and individuals can reach Ricoh USA through several channels:
- Phone: 18003323344 (U.S. tollfree)
- Online Chat: Available 24/7 from the Support Portal
- Email: support@ricoh-usa.com
- Local Offices: Over 80 sales and service locations across the United States.
For more detailed information about products, services, or partnership opportunities, visit the official website at www.ricoh-usa.com.
